Les présentes Conditions Générales de Vente (« CGV ») s’appliquent, sans restriction ni réserve, à l’ensemble des ventes de produits (« Produits ») conclues par Le Tanneur & Cie, Société anonyme au capital de 12 144 192 euros, dont le siège social est situé 7, rue Tronchet 75008 Paris, inscrite au Registre du Commerce et des Sociétés de Paris sous le numéro 414 433 797 (« Le Tanneur ») avec des consommateurs et acheteurs non professionnels (« Client(s) ») sur le site internet letanneur.com  (« Site »), accessible depuis la France métropolitaine.

The TOS specify the conditions of orders, payment, delivery and management of eventual returns of products ordered by a Client.

Pour l'application des présentes, il est convenu que le Client et Le Tanneur seront également collectivement dénommés les « Parties » et individuellement dénommés la « Partie ».

Les CGV s'appliquent à l'exclusion de toutes autres conditions, et notamment celles applicables pour d'autres circuits de distribution et de commercialisation.

Ces CGV sont accessibles à tout moment sur le site et prévaudront, le cas échéant, sur toute autre version ou tout autre document contradictoire.

Le Client déclare avoir pris connaissance des présentes CGV et de toutes les informations listées à l’article L. 221-5 du Code de la consommation, et avoir accepté lesdites informations ainsi que les CGV, au moment de sa création de compte sur letanneur.com avant la mise en œuvre de la procédure de validation de la commande en ligne.

Ces CGV pouvant faire l'objet de modifications ultérieures, la version applicable à l'achat du Client est celle en vigueur sur le site à la date de passation de la commande.

Sauf preuve contraire, les données enregistrées dans le système informatique de Le Tanneur constituent la preuve de l'ensemble des transactions conclues avec le Client.

Le Client reconnaît avoir la capacité requise pour contracter et acquérir les produits proposés sur le site.

ARTICLE 1 – PRODUCTS

The products offered on sale by Le Tanneur are those which appear on the website the day the Client browses it.

In agreement with article L. 111-1 of the Code of consumption, the client can, before making any order, find out on the website the essential characteristics of the product(s) that they wish to order by clicking on the link corresponding to the product. Each product has a descriptive panel which aside from photography, contains: the price and colours available, the composition, as well as particular characteristics. Very small differences between a product and its image can exist, notably due to the quality and colour display of the screen of the user.

Le Tanneur pledges to deliver products which respond to the prescriptions in relation to the security and health of people in accordance to the European dispositions, and notably to the legislation on regulated chemical substances.

Le Tanneur has the right to modify at any moment the list and range of products.

Offers on products extend whilst stocks last, as made clear during the ordering process, and are valid, unless stated otherwise by a specific time stamp, as long as the products are shown on the website.

ARTICLE 2 – PRICE

In agreement with article L. 112-1 of the Code of consumption, the sale price of products is indicated, for each product, on the website in euros and including all taxes. The prices applicable to the sale of products on the website are those shown on the website the day the order is made by the client.

Ils ne comprennent pas les frais de livraison, facturés en supplément du prix des produits achetés et dont le montant est indiqué au client avant la validation de la commande. Les frais de livraison sont communiqués au client sur le récapitulatif de la commande avant la validation de cette dernière et sont exprimés toutes taxes comprises.

The transfer of risks of loss or damage of products will be done after delivery and reception of the products by the client.

ARTICLE 3 – ORDER AND PAYMENT OF PRODUCTS

  • 3.1 Making an order

The client makes an order by filling out the next 5 steps :

Step 1 : Le client sélectionne le(s) produit(s) choisi(s) et l’(les)ajoute à son « panier » dématérialisé après avoir sélectionné la couleur désirée.

The basket located on the top right of the screen informs the client that their choice has been considered and indicates the number of products it contains.

Step 2 : Le client vérifie le contenu de son panier en cliquant sur « passer ma commande » afin d’avoir accès au récapitulatif de sa commande. Le client peut alors modifier sa commande (produit, quantité).

The total amount all taxes included of the order indicates the summary of the prices for each product.

Step 3 : Une fois la commande vérifiée et le cas échéant modifiée, le client valide son panier afin de finaliser sa commande en cliquant sur « passer ma commande ».

Si le client possède un code avantage délivré par Le Tanneur, il devra l’inscrire dans l’emplacement prévu à cet effet afin de pouvoir en bénéficier.

Step 4 : Le client saisit ses coordonnées de livraison et de facturation et procède ainsi à la constitution de son compte client.

All of the fields are necessary to complete the order, and it is specified unless stated otherwise by the client, that the billing address will automatically be the one noted as the delivery address.

In terms of the creation of an account, the client must enter an email address, which becomes the username of their account as well as other required information (title, surname, name, password) in the appropriate fields. If the client has already made an order on the website, they already have a customer account. In such a case, they will only identify themselves with their email address and password.

Le client vérifie alors l’ensemble des informations et clique sur « continuer » pour poursuivre sa commande.

Step 5 : Saisie des coordonnées bancaires

The client will then access the secured payment page of Le Tanneur’s partner as mentioned in article 3.3 below.

The payment is made online by credit card or Paypal only.

The client will have to input their credit card number, the expiry date as well as the 3 safety numbers indicated on the back of the card, it is mentioned that in case of payment with an American Express card, the client will communicate the 4 numbers.

If the payment is accepted, the client will be redirected towards an order confirmation page on the website.

En cas d’échec de règlement, le client aura jusqu’à 3 tentatives pour saisir à nouveau ses coordonnées bancaires. Au bout du 3ème refus, le client sera redirigé(e) sur le site vers un écran lui signifiant le refus de paiement. Le client sera alors invité à contacter le service client de Le Tanneur pour en connaître les raisons et trouver ensemble une solution pour finaliser la commande du client.

  • 3.2 Confirmation de la commande

As soon as the payment has been accepted, the client will receive a confirmation email of their order, and a summary of the ordered products, the billing address and the shipping address.

The confirmation of the order by the client and the confirmation sent to the client by email by Le Tanneur following the receipt of payment equal a sales contract between the Parties and agreement of the TOS.

The client having made an order will have the possibility to print the receipt by connecting to the website in the tracking order space made for those needs.

Le Tanneur has the rights not to confirm an order for legitimate reasons and notably in case of:

  • Unusual or abusive complaints,
  • Unusual orders in regard to the amount ordered,
  • Unusual or abusive returns,
  • Existing disputes with the client,
  • Stock errors.

Le service client de Le Tanneur est à la disposition du Client pour toutes questions relatives à sa commande. Le service client est disponible par mail à l’adresse suivante : service-client@letanneuretcie.com.

  • 3.3 Paiement

The price of the products bought is owed, the entire amount, the day the order is made by the client. The payment can be made online by credit card (Visa/Mastercard/American Express/Maestro) or by Paypal at the moment of confirmation of the order by the client.

The authorisation request of the card is made at the moment of confirmation of the order on the website, unless the servers are not available. Le Tanneur has the right to request a new authorisation request to make the payment if the first request did not go through due to servers being unavailable.

The authorisation request of the card is made at the moment of confirmation of the order on the website, unless the servers are not available. Le Tanneur has the right to request a new authorisation request to make the payment if the first request did not go through due to servers being unavailable.

En cas d’utilisation frauduleuse de sa carte bancaire sur le site, le Client est invité à contacter sa banque et Le Tanneur par mail à l’adresse suivante : service-client@letanneuretcie.com.

Les transactions effectuées sur le site sont sécurisées par le système de paiement du partenaire de Le Tanneur, la société Stripe paiements Europe (« Stripe »), société irlandaise dont le siège social est situé The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland.

Toutes les informations échangées pour traiter le paiement sont cryptées grâce au protocole SSL (Secure Socket Layer), plus d’informations peuvent être consultées sur le site : https://stripe.com/help/ssl. Ces données ne peuvent être ni détectées, ni interceptées, ni utilisées par des tiers. A aucun moment les données bancaires du client ne transitent sur le système informatique de Le Tanneur.

The Stripe society is a technical provider, and does not deal with complaints related to orders, which are treated directly by Le Tanneur as mentioned previously or by the bank of the client.

Le prix des produits achetés est également payable en fractionné/différé. Ce paiement en plusieurs fois/différé est disponible via notre partenaire Alma. La sécurisation des paiements est assurée par Alma et ses prestataires. Tous les paiements sont protégés par le 3D Secure.

Montant des achats :

  • Free 3X payment: Only purchases between €50 and €2,000 are eligible for payment with Alma,
  • Free 4X payment: Only purchases between €50 and €2,000 are eligible for payment with Alma.

By paying in instalments with Alma, the Customer does not pay any fees.

Alma is a tele-payment manager and issues an electronic certificate which will be considered as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the civil code. Any termination of the GTC binding the Seller and the customer, entails the termination of the GTC between Alma and the customer.

  • 3.4 Archivage de la commande

The order confirmation is saved in Le Tanneur’s records, which are themselves saved on a safe and lasting support. The client accepts the confirmation of the order as proof of contractual relations between the Parties.

ARTICLE 4 • DELIVERY

Le Tanneur delivers their orders accompanied by a delivery note in a timeframe of ten (10) working days for a delivery in Metropolitan France, and twenty (20) working days for a delivery to any other destination, beginning the next day the payment of the order has been made. During sales period, the preparation and delivery of your order can be extended, we thank you for your patience and understanding.

All orders made on the website from Monday to Friday before 14h will be treated the same day; from Monday to Thursday after 14h, they will be treated the following day. Any order made Friday after 14h, Saturday or Sunday will be treated the following Monday; any order made during a bank holiday will be treated the following working day.

In case of a delay extending past the ten (10) delivery day period due to the shipping delay indicated on the order confirmation, unjustified by any major occurrence, the client will be able to ask for the resolution of the sale and will obtain a maximum delay of fourteen (14) days beginning the day the written claim has been received and will receive a refund of the amount the sale was.

In case of a product being unavailable, noticed after the confirmation of the order, Le Tanneur will let the client know within a 24-hour delay beginning at the confirmation of the order and will offer an extension to the initial delivery delay. In case the client refuses, Le Tanneur will proceed to the cancellation of the order and the refund of the amount the client paid.

For orders outside of France, when the package intended for export will arrive at the destination, it will be the recipient’s duty to pay for any taxes or custom fees which apply to their country. Local authorities can notify the clients of these.

ARTICLE 5 • RECEIVING THE ORDER • CLAIMS • RETURNS

  • 5.1 Réception de la Commande

The client is responsible for verifying the products they received in regard to the order they made when it has been delivered. If the client notices that the package or that the product itself has been damaged, they are invited to make a note of it on the delivery slip of the courier.

All anomaly regarding the delivery such as :

  • Damaged parcel
  • missing products,
  • Damaged products
  • Products not in line with the order

Will have to be notified in the legal time delay following the reception of the order.

Cette notification sera transmise au service client de Le Tanneur soit par courrier recommandé, en écrivant à l'adresse suivante : Le Tanneur 7 rue Tronchet, 75008 Paris France, soit par courrier électronique à service-client@letanneuretcie.com.

  • 5.2 Garanties légales

All products benefit from a legal guaranty in accordance to the articles L. 217-4 and L. 217-14, L. 411-1 and L. 411-2 of the Code of consumption, and of the legal guaranty of hidden faults of articles 1641 of the Civil Code.

When it is in relation to legal conformity guaranty, the client:

  • Is in charge of reporting the proof of existence of damage to the conformity of the good during the twenty-four months following the delivery of the good. The conformity defects which appear during this delay are presumed to exist at the moment of delivery, unless proved otherwise, according to article L.217-7 of the code of Consumption;
  • Benefits from a two-year delay to act starting from the delivery of the good;
  • Can choose between a repair or the replacement of the good, under reserve of certain cost conditions mentioned in the articles L. 217-9 and according to the Consumption code.

Benefits from a two-year delay to act starting from the delivery of the good;

The client can decide to activate the guaranty against the hidden defects of the sold good according to article 1641 of the Civil Code. In this case, the client can choose between the resolution of the sale or a reduction of the sale price according to the article 1644 of the Civil Code.

  • 5. 3 Retours de produit(s) non conforme(s)

For all returns of non-compliant product(s), the client will have to respect the following procedure:

  • Le client devra remplir une demande de retour accessible depuis l’espace client – rubrique « mes commandes ».
  • The client will have to attach to their package the delivery slip received with their order. No returns will be accepted without the delivery slip and without a return request.
  • • The products have to be returned in either their original packaging, or in a packaging protecting the product against any damage, with their label and eventual accessories allowing their renewed commercialisation, to the following address:

BMV
LE TANNEUR BATIMENT 01, TOUR N°4
QUAI 28 43 RUE DES CHAPELLES
38070 SAINT-QUENTIN-FALLAVIER FRANCE

Les frais de retour sont offerts pour les commandes expédiées en France métropolitaine. Ils sont à la charge du client pour les commandes expédiées à l'international.

When the non-conformity has been noted, Le Tanneur will offer to the client the refund of the price of the order (price of the products and shipping costs) as well as the return costs of the non-compliant product, within the fourteen (14) days following the date of the notification of the confirmation of the non-conformity by Le Tanneur’s customer service.

In case of a refund, Le Tanneur will ensure the refund of the total amount of the compliant products, as well as the shipping fees, except the taxes and custom fees paid by the client during shipping.

Returns on refund-exchanged products are not accepted. When receiving a non-compliant product, Le Tanneur is responsible for the refund of the shipping fees in accordance to the delivery rates (Collisimo delivery non-registered) shown by La Poste on the 1ster mars de l'année en cours. Le client devra transmettre un justificatif des frais de retour engagés au service client, par email ou par courrier.

In case of unusual or abusive claims, Le Tanneur can refuse to serve a previous order.

  • 5. 4 Cadeaux contre achat :

  • In the case of an order return including a gift for purchase, the offered item must be returned with the items.

    In the case of a partial return of an order including a gift for purchase, the item offered must be returned if the amount of the items retained is less than the minimum purchase indicated to benefit from the offer.

    ARTICLE 6 • RIGHT OF WITHDRAWAL

    Le client dispose, d’un délai de quatorze (14) jours calendaires à compter de la date de réception de sa commande pour exercer son droit de rétractation en adressant une demande en ce sens ou le Formulaire de rétractation qui figure ci-dessous à Le Tanneur à l’adresse postale suivante  : La boutique en ligne Le Tanneur, service client, 7 rue Tronchet, 75008, Paris France, ou par courrier électronique à l’adresse email suivante : service-client@letanneuretcie.com.

    WITHDRAWAL FORM

    (to be completed only if you wish to withdraw from the contract)

    I/We (*) notify you (*) by our presence my/our (*) withdrawal from the contract regarding the good (*) below:

    Numéro de commande :
    Commandé le (1)received on (1) :
    Nom du (des) consommateur(s) :
    Adresse du (des) consommateur(s) :
    Signature du (des) consommateur(s)
    (only in case of notification of the present form in paper format)
    Date

    • Cross the not applicable mention

    The client will have to then send back the products to Le Tanneur within thirty (30) calendar days following the communication to Le Tanneur of their decision to withdraw.

    For all returns in the case of withdrawal, the procedure below must be completely followed and respected:

    • le client devra remplir une demande de retour accessible depuis l’espace client – rubrique « mes commandes ».
    • The client will have to attach to their package the delivery slip received with their order. No returns will be accepted without the delivery slip and without a return request.
    • Les produits doivent être renvoyés dans leur emballage d’origine, soit dans un emballage protégeant le produit contre toute détérioration, avec leur étiquette et leurs éventuels accessoires permettant leur nouvelle commercialisation, à l’adresse suivante :

    BMV
    LE TANNEUR BATIMENT 01, TOUR N°4
    QUAI 28 43 RUE DES CHAPELLES
    38070 SAINT-QUENTIN-FALLAVIER FRANCE

    Les frais de retour sont offerts pour les commandes expédiées en France métropolitaine. Ils sont à la charge du client pour les commandes expédiées à l'international.

    Subject to the conditions mentioned above, Le Tanneur will refund the amount all taxes included of the client’s order (price of the product) not including the return and shipping fees. The client’s bank account will be credited with the said amount, within fourteen (14) days starting from the reception of the products by Le Tanneur.

    The client is informed that in terms of personalised products, they do not have the right, according to the law, to withdraw. Indeed, considering the unique and personalised aspect of the customised products these cannot be taken back.

    ARTICLE 7 • CLIENTS

    Le Tanneur dispose d’un service après-vente (« SAV ») chargé de procéder aux réparations ou aux échanges intervenant notamment dans le cadre de la mise en œuvre de la Garantie Légale.

    Pour toute demande, le client doit contacter le SAV par email à l’adresse suivante : service-client@letanneuretcie.com, en fournissant les photos du ou des produits ainsi que la preuve d'achat.

    Le client peut également se rendre dans n’importe quel magasin de l’enseigne Le Tanneur pour déposer son article et sa preuve d’achat.

    Subject to the legal dispositions, this product will be transferred to the repair workshop of Le Tanneur who will decide what to do with it, considering:

    Sous réserve des dispositions légales en vigueur, cet article sera transmis à l’atelier de réparation de Le Tanneur qui décidera de la conduite à tenir à savoir :

    • In case of a manufacturing fault noticed and approved by the workshop, Le Tanneur will repair free of charge the product or will replace it with a new product of an equivalent value,
    • For the products out of guaranty, the repair will have to be paid according to a quote sent to the client before any repairs are made.

    ARTICLE 8 • PRODUCT RESERVATIONS

    • 8.1 Modalités de l’e-réservation

    The reservation is made in a few steps:

    • The website suggests to the clients the nearest stores near their home which have the products in stock so that the client can choose which store from the list they want,
    • The client fills up their reservation basket,
    • The client receives an email from the store they picked telling them their reservation has been received,
    • The client then receives an email and a text message by the store they chose indicating notably whether the products are available as well as the limit date to collect the products in store.

    Sauf preuve contraire, les registres informatiques de Le Tanneur et ceux de ses prestataires, conservés dans des conditions de sécurité, constitueront la preuve de l'ensemble des transactions passées entre Le Tanneur et le client. Conformément à la réglementation, Le Tanneur procédera à un archivage des demandes de réservation sur un support fiable. Le client pourra y avoir accès en contactant le centre de service client de Le Tanneur à l’adresse suivante : service-client@letanneuretcie.comIn any case, it is recommended to the Client to keep the confirmation email and/or the text message of their reservation.

    The products can only be reserved in the Le Tanneur stores located in metropolitan France and displayed on the list of e-reservation stores. The opening hours can be seen on the website only as general indications. The Le Tanneur store guarantees, beginning at the reservation request made on the website, to take into account their request in the time frame indicated during the reservation and in relation to the opening hours and days of the store (outside of sales time and bank holidays and special circumstances, not including Sundays). This consideration will result in the sending of a partial or complete confirmation email and/or text message by the store depending on the availability of the products. The delay in response time to the reservation request indicated is purely as an indication and is in no way contractual. For this reason, the client agrees that the delay might not be respected (for the reason mentioned above), notably in case of problems on the reservation made by the client, meaning the store is unable to receive this request. As soon as the confirmation email or text message has been received, the products will be reserved in the store during the delay mentioned in the text message and/or the confirmation email, and this in the store chosen by the client. The limit date and time of collection of the reservation will also be made clear in the email and/or the text message. The client will then be able to collect the reserved products from the store chosen during the reservation on the website and during the opening hours of the store.

    To be able to collect their items, the Client will have to at least indicate their name and surname or show their confirmation email/text message of the reservation.

    • 8.2 Disponibilité des produits

    The offers on prices and products are valid as long as they are shown on the website, unless special operations whose valid duration is specified on the website. The client is encouraged to check the availability of products on the information page of each product.

    La disponibilité en stock des produits fait état des stocks dans le magasin sélectionné par le client, au moment de la dernière mise à jour de cet état. Une date à proximité de l’information sur la disponibilité des stocks mentionne la date et l’horaire de dernière mise à jour de cet état. Toutefois, il est entendu que cette disponibilité est donnée à titre simplement indicatif, les produits pouvant être vendus entre le moment de la réservation par le client et la validation de cette réservation par le magasin. En cas de réservation de plusieurs produits, le magasin procédera à la réservation de l'ensemble des produits disponibles.

    S'il le souhaite, le client pourra opter pour l'annulation de sa réservation concernant les produits indisponibles ou pour l'annulation totale de sa réservation, sous réserve d'en informer au préalable le magasin en charge de la réservation (en cliquant sur le bouton « annuler » dans les emails reçus, ou en utilisant le numéro de téléphone indiqué dans l'email de confirmation de réservation). Dans tous les cas, un email d'annulation sera adressé au client pour lui confirmer l'annulation de la commande.

    • 8.3 Paiement

    The reservation of the product in the selected store by the client does not involve any online payment by the client.

    The payment is made in the store, when collecting the product(s), by any means of payment accepted in store and according to the terms of sales of the stores.

    ARTICLE 9 • PERSONAL DATA

    Le Tanneur collects a certain amount of necessary information notably to the treatment of orders.

    This information is not only necessary to the treatment of the order by Le Tanneur, but also to communicate to the client information about the Le Tanneur brand, on the website or to make them benefit from Le Tanneur commercial offers if the client accepts when validating their order.

    This information is strictly confidential and is noted with an asterisk (*) when it is necessary for Le Tanneur and/or their suppliers in the management of the client’s order.

    For the reason of any legal authority or as such to defend its rights or the rights of its employees, clients or any other person, Le Tanneur can communicate this data to organisms and legally capable authorities.

    Le Tanneur ensures to take any necessary precaution to ensure the security of its folders and the protection of its computer system, and to notably prevent the client’s personal information to be modified, damaged or that a non-authorised third-party gains access to them.

    The personal information of the client is sent and stored in the host of the website situated in Canada, whose details appear on the website in the “Legal Notices” tab.

    In accordance to the law Informatique and Liberte of the 6 January 1978 and the European Regulation n°2016-679 said the General Data Protection Regulation (GDPR), the client benefits from a right of access, rectification, limitation, modification, suppression and portability of their personal information.

    Le client peut ainsi demander à accéder aux informations qui le concernent, pour les faire rectifier, modifier, limiter, transférer ou supprimer, ou pour s’opposer à leur traitement par Le Tanneur en écrivant à Le Tanneur par email à l’adresse : service-client@letanneuretcie.com ou par courrier à l’adresse postale suivante : La boutique en ligne Le Tanneur, service client, 7 rue tronchet, 75008, Paris, France.

    The whole of the information relating to personal details can be accessed and appears on the confidentiality chart accessible on the website.

    ARTICLE 10 • COOKIES

    In order to treat the clients order, and in order to better know his needs and to personalise the services offered by the website, Le Tanneur uses cookies. The cookie is a computer file, stored on the hard drive of the micro-computer of the client whose role is to signal the visit to the website.

    The cookies remember, the duration of the clients visit on the website, his identity (known thanks to his email address and his password) and the content of his basket. After the client has disconnected from the website, this information is remembered during 30 (thirty) days before being permanently deleted.

    The client can oppose themselves to the saving of cookies by setting up their Internet browser. They therefore lose all customisation and personalisation of the service offered to them by the website.

    ARTICLE 11 • RIGHT TO INTELLECTUAL PROPERTY

    The presentation and content of the website, including without limit, the layout, the brands, the logos, the domain names, the graphics, the models, the musical pieces, the pictures, the animations, the texts, the descriptions and more generally all visual elements (animated or not) and/or auditory, as well as the software and programs used to edit the website (the “distinct signs and content”) make up the whole or separately the distinct signs and the protected works by laws and foreign and international conventions in terms of protection of intellectual property.

    Le Tanneur  est la propriétaire ou bénéficie des droits de propriété intellectuelle nécessaires à l’utilisation du site et de chacun de ses signes distinctifs et contenus.

    Access to the website does not give the client any rights on the intellectual property related to the website nor to the distinct signs and contents.

    Toute reproduction totale ou partielle des signes distinctifs et contenus est interdite, de même que la représentation, la modification, la transmission, la publication, l’adaptation, sur quelque support que ce soit, par quelque moyen que ce soit, ou l’exploitation de quelque manière que ce soit de tout ou partie du site sans l'autorisation écrite et préalable de Le Tanneur.

    La création de tout lien hypertexte renvoyant à l’une quelconque page du site est strictement interdite sans l’accord écrit préalable de Le Tanneur.

    L'exploitation non préalablement autorisée par Le Tanneur à quelque titre que ce soit, de tout ou partie du site pourra faire l'objet de toute action appropriée, notamment d'une action en contrefaçon.

    Des liens hypertextes vers d’autres sites internet prévus par Le Tanneur peuvent être accessibles sur le site pour faciliter la navigation de l’internaute. Le Tanneur n’a cependant aucune obligation légale ou conventionnelle d’en vérifier le contenu dont elle n’a par ailleurs pas la maitrise. Les données collectées sur ces sites ne sont pas communiquées à Le Tanneur, qui n’est pas responsable de leur traitement. Le Tanneur ne saurait être tenue responsable des prestations proposées ou des informations proposées par ces sites. Le Tanneur décline donc toute responsabilité relative au contenu des sites éventuellement liés à son site.

    ARTICLE 12 • RESPONSIBILITY LIMIT

    The Le Tanneur society is committed to the execution of the obligations resulting from the sales contract made with the client.

    Toutefois, la responsabilité de Le Tanneur ne peut pas être engagée en cas d'inexécution ou de mauvaise exécution de la vente due, soit au fait du client, soit au fait insurmontable et imprévisible d'un tiers au contrat, soit à la force majeure.

    La passation de commande sur le site implique la connaissance et l'acceptation des procédures en vigueur sur le réseau Internet notamment en ce qui concerne les performances techniques, les temps de réponse, de connexion, les interrogations ou transferts d'information, les risques de coupure, les risques de contamination par virus circulant sur le réseau et de manière générale tous les risques liés à l'utilisation du réseau Internet.

    Le Tanneur ne saurait donc en aucun cas être tenu responsable de tout dommage direct ou indirect issu d’une mauvaise utilisation ou d'incident lié à l'utilisation de l'ordinateur, de l'accès à Internet, de la maintenance ou du dysfonctionnement des serveurs, de la ligne téléphonique ou de toute autre connexion technique, la connexion du client au site se faisant sous son entière responsabilité.

    Le Tanneur pourra suspendre l'accès, sans préavis, au site, pour des raisons de maintenance et de mise à jour ou pour des raisons de sécurité.

    ARTICLE 13 – MAJOR CIRCUMSTANCES

    Le Tanneur will not be responsible for the whole or partial non-execution of their obligations in relation to the order made by the client, if this non-execution is provoked by an event which constitutes a major circumstance as defined by the positive right.

    In such a case, Le Tanneur will inform the client of such an event within a delay of three (3) days following the happening of the event.

    Following a delay of one (1) month, and in the case where the major circumstance is still ongoing, the order will be cancelled and will result in a refund by Le Tanneur on the credit card used to make the order in a maximum of thirty (30) days.

    ARTICLE 14 – APPLICABLE RIGHTS

    If any one of the presented TOS would find themselves to be made void, unlawful or unenforceable by a court decision, the other dispositions of the TOS would still be applicable.

    The TOS are executed and interpreted according to the French law.

    In case of litigation the client will contact in priority Le Tanneur to obtain an amicable solution and agreement.

    The client will also be able to resort to conventional mediation, notably amongst the Commission of mediation and consumption or to the existing instances of sectorial mediation, or to any other alternative way of dispute resolution (such as conciliation) in the event of a dispute.

    Les Parties pourront aussi soumettre toute contestation relative aux CGV et à tout contrat conclu en application de celles-ci à une procédure de règlement des litiges, telle que prévue par le Règlement Européen n°524/2013, en déposant une plainte sur le site Internet suivant : ec.europa.eu/consumers.

    Any dispute not resolved in an amicable manner will be submitted to a competent court.